Thank you for shopping with Jubilee Scents. We’re sorry to hear there’s a delay with your order. Please read the information below before getting in touch.
1. Delivery Timeframe
We aim to dispatch all orders promptly. Once dispatched, orders typically arrive within:
-
Standard Delivery Time: 2–6 business days (Monday–Friday)
-
All orders come with a tracking ID, which you can use to monitor the status of your delivery online.
2. Orders – Royal Mail 1st Class Signed For
We use Royal Mail 1st Class Signed For.
-
Estimated Delivery Time: 2–5 working days from dispatch
-
However, delivery may take up to 10 working days in some cases (Royal Mail guidelines)
3. When to Contact Us
If your tracking shows no movement, or if you have not received your order after 10 full working days, please contact our support team. We are unable to take further action before this timeframe.
4. How to Track Your Order
You can track your order using the tracking number provided in your dispatch confirmation email.
🔗 Track My Order (insert tracking page or external Royal Mail tracking link)
5. Need Help? Contact Us
If 10 working days have passed since your dispatch confirmation and you still haven’t received your order, please contact our support team with the following details:
-
Full Name
-
Order Number
-
Tracking ID
-
Shipping Address
📩 Email: support@jubileescents.co.uk
