Our Shipping Policy
- We use Royal Mail 1st Class Signed For service for 3ml sample orders. Estimated delivery time for Royal Mail 1st Class Signed For service is 2-5 working days from dispatch, however it may take up to 10 working days for delivery. Please do not contact us until a minimum of 10 working days has passed as we are unable to act further until this time.
- Full size bottles are sent using either Royal Mail Tracked 48hr service or DPD next day service, although this is an estimated target for delivery. From receiving your dispatch notification, please allow a minimum of 2-4 Working days for parcel delivery, although it may take longer. (Please note that busy periods and bank holidays will increase delivery time including, but not limited to, Christmas, New Year and Easter). If you have not received your delivery within 5 working days, please contact us.
- Orders will be dispatched within 24 hours whenever possible, however it may take up to 48 hours. (Excluding Saturday, Sunday and any Bank Holidays or other Public Holiday).
- We will send you the tracking number after dispatch via email so you can track your parcel on the Royal Mail/DPD website. If you do not receive your shipment tracking number via email, please check your spam/junk folder. If it is not there, please contact us. It is therefore, essential that you provide a valid/correct email address when ordering, otherwise we will be unable to supply you with any tracking information.
- If your item is not delivered within the above timescales, you need to contact us within 75 days of receiving your dispatch notification. Once 75 days has elapsed, we will be unable to help you any further and will not be able to offer any refund or be able to resend as it is outwith the limit of our courier claim period
- We do not dispatch on Saturday, Sunday or Bank Holidays.
- We ship anywhere in the UK
- The customer is responsible for entering the correct delivery address and contact details. If the customer enters any details incorrectly, please contact us as soon as possible to correct as no changes can be made once the order has been processed.
- We do not take any responsibility for any deliveries that fail or are lost due to incorrect or incomplete address information entered by the customer. In these circumstances, we are unable to re-send or refund your order, unless the item is returned to us by the courier.
- Any deliveries that need to be re-dispatched due to being returned to sender as a result of incorrect address information or failure by the customer to rearrange or collect a delivery that has been attempted by Royal Mail (or any other courier), will incur a £6 charge for repeat postage which must be paid in full prior to the parcel being resent. If you would like a refund instead of having your parcel resent, £6 will be deducted from the refund amount to cover the amount we are charged by Royal Mail (or any other courier) for the parcel to be returned to us as a result of non delivery due to incorrect address details or failure by the customer to collect or arrange redelivery of an item after Royal Mail (or any other courier) have attempted delivery. We accept no responsibility for any parcel that is lost and not returned to us as a result of the customer entering incomplete or incorrect address information.
- As a result of and due to Royal Mail strikes/non working days or times or adverse weather conditions, we cannot and will not provide any guaranteed delivery times or dates, regardless of courier used. In addition, we are unable to refund any order that has been completed and/or dispatched until you receive the item/s. If your parcel is lost or misdelivered, it is only possible to resend your order and not refund (with the exception of sample orders).
